7/30/2026 - Attention Patients:
Edit: *Our lobby will only be open from 7am-11am on Tuesdays and Thursdays for the next couple weeks to accommodate in-person drop-off or pick up of Medical Records. Our lobby will be closed all other days. *
If you'd like your records transferred to another practice, you'll need to submit a completed "Medical Records Release Form", which is linked below. The completed form will need to be mailed to us at 1120 Sams Street - Cookeville, TN 38506 . Alternatively you can email the completed form to medicalrecords@satellitemed.com. There is no cost to transfer your records to another practice.
If you'd like your records exported to you personally, we have several options to facilitate that. Please note that no records will be released to you or anyone else without a signed release form.
Option 1: Mail a USB Flash drive along with your completed release form to 1120 Sams Street - Cookeville, TN 38506. We will export your records to the USB Drive and mail it back to you. Please note: Satellite Med will not provide USB Drives.
Option 2: Email the completed form to medicalrecords@satellitemed.com and give us written permission either on the form, or in the body of the message to email or fax your records to the destination you choose. Make sure to be detailed in where you would like the records to be sent. If your exported record is too large for email, we will reach out to you to discuss alternative options.
Please be patient when requesting records over the coming weeks as we are still receiving dozens of requests each day. Rest assured that each request will be answered. Also, please make sure that a valid mailing address is on the form if we are mailing records back to you.
Thank you for allowing us to care for you and your families, and we wish you a blessed future full of health and happiness.
Link to the records release form: Records Release Form
-Satellite Med
Important message to our patients and the community –
After 20 years of caring for this community, we have come to the point where we must close our doors permanently. Satellite Med has been a pillar in our community to the sick and the weary, and we have strived every day to bring the light of Jesus into every visit.
Healthcare in America has been in a downward spiral for the last 10 years. Insurance companies in particular have made it almost impossible to practice medicine as an independent practice. They consistently reduce their reimbursements to providers while steadily raising premiums on our patients – all while stepping into the medical decision-making process. This has forced providers and practices to try to bring healing to our patients with one hand tied behind our back.
Word has already begun spreading about our closure, but due to circumstances beyond our control we were unable to post about it on our web presence. Our last day treating patients in the office was Thursday, 7/23/26.
Rest assured that all requests for your medical record to be transferred will be answered and accommodated, but please be patient as we are receiving thousands of requests.
If you would like your records sent to another practice, please email medicalrecords@satellitemed.com with the details of your request.
Click the link below to see a list of practices that I personally recommend as you begin the search for a new medical home.
It has truly been the honor of our lives to care for you and your families, and we wish you a happy, healthy, blessed future.
Sincerely,
Dr. James W. Cates M.D.