Satellite Med is committed to giving each patient the highest quality of healthcare. In order to be able to offer this service to all patients, the following patient rights and responsibilities are honored. 

Your Rights

 These are your rights as our patient – reflecting our commitment to maintaining your personal dignity.

  • You have the right to receive respectful healthcare from competent professionals without unnecessary delay, no matter your race, ethnicity, national origin, culture, language, age, creed, physical or mental disability, sex, sexual orientation, personal values, beliefs, preferences, gender identity or expression, socioeconomic status or source of payment.
  • You have the right to receive complete information about your illness and treatment in words you can understand so that you can be involved in your care planning and treatment. Your entire healthcare team is committed to giving you information and answering your questions. When not medically advisable to communicate this information to you, this information will be provided on your behalf to your next of kin or other appropriate person.
  • You have the right to know the names of all the people taking care of you and their functions.
  • You have the right to be told by your doctor of any test, procedure or treatment that has risks, and to give informed consent for this test, procedure or treatment to be done. In emergencies, or if you are too ill or otherwise cannot understand this information, you have the right to have your family member, friend or other support person told.
  • You have the right to say “no” to any treatment and to leave at any time. You have the right to hear from your doctor what may happen if you refuse the treatment or leave. You may be asked to sign an AMA (Against Medical Advice) form. There may be times that care must be provided based on the law.
  • You have the right to make choices now and to document those choices in case you become too ill to speak for yourself later. This right to choose is called an Advance Directive. You may choose someone to make healthcare decisions for you. You may also choose what treatments you would like or not like to have done.
  • You have the right to see all information in your medical record within a reasonable time of your request. If your doctor feels you should not see this information for medical reasons, you have the right to have someone else review your record.
  • You have the right to keep your medical record and other healthcare information confidential. You need to know that we are required by law to share some types of information. We also need to provide information to your benefits plan in order for your care to be covered.
  • You have the right to be informed about continuing healthcare needs to be addressed following your discharge, as well as about recommended methods for addressing those needs.
  • You have the right to personal privacy.
  • You have the right to receive care in a safe setting and to be free from all forms of abuse, harassment, neglect or mistreatment.
  • You have the right to be free from restraints or seclusion of any form imposed as a means of coercion, discipline, convenience or retaliation by staff.
  • You have the right to full information about your bill if you request it.
  • You have the right to assistance in obtaining consultation with another physician at your request and your expense.
  • You have the right to good quality care and high professional standards that are continually maintained and reviewed.
  • You have the right to access an individual or agency authorized to act on your behalf to assert or protect your rights as set forth in this document.
  • You have the right to be informed about unanticipated outcomes of care, treatment and services.
  • You have the right to access and receive an accounting of disclosures regarding your own health information as permitted by law.
  • You have the right to share your concerns about the care or services you are receiving. If you have a problem or complaint, you may talk with your doctor, nurse or any member of your healthcare team. You may also call our office at 931-528-7312 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Our Responsibilities to You

These responsibilities act as part of our mission to provide you with the healthcare services you need.

  • We will provide the best healthcare possible in a safe, clean, quiet, and pleasant environment.
  • We will provide education to help patients and their families understand the illness, what they can do about it and, when possible, how to stay healthy after recovery.
  • We will provide you with options for treatment that may be needed at another facility.

Your Responsibilities to the Clinic

To best server our patients, they are expected to provide us with needed information to legally treat them. 

  • Please keep your appointments with us.
  • Please have valid ID and insurance card available for every visit.
  • Please play an active role in your care.
  • Please be open and honest with us about the health and pain management information we give you. Let us know immediately if you do not understand it, or if you feel that you cannot follow the instructions we give you.
  • Please tell your doctor and healthcare team about any changes in your health, including any pain you may be experiencing.
  • Please report any concerns you may have regarding your safety to any member of your healthcare team. If your concern cannot be resolved by the healthcare team, please contact the office. Phone: 931-528-7312 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Please be considerate of our other patients by following our guidelines on the number of visitors and tobacco-free environment. Please be sure that your visitors are considerate also.
  • Please help us protect confidentiality and personal privacy – yours and that of our other patients.
  • Please provide the benefits plan information necessary to process your bill.
  • Please pay your part of the medical bill as soon as possible. 

These rights and responsibilities apply to all patients, including children. 

  • When the patient is a minor, the parent or guardian assumes these rights on behalf of the child.
  • When an adult patient is unable to exercise these rights, that patient’s legally responsible representative may exercise these rights on behalf of the patient.

If you have any concerns about your Patient Rights and Responsibilities, please call the office at 931-528-7312 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Quality, Convenient, Cost-Effective Healthcare
More than just a Doctor's Office, Satellite Med is a fully licensed medical clinic. We provide non-urgent and semi-urgent care on a walk in basis or by appointment. Whether via Urgent Care / Walk In or established Family Practice, Satellite Med uses cutting edge technology and evidence based medicine to provide quality affordable healthcare. Because we know your time is valuable, we offer a full spectrum of services right here in our Cookeville office so you don’t have to travel to multiple locations. Our state-of-the-art facility features an on-site laboratory, digital x-rays/ CT scans, Ultrasound, Allergy Testing, Impact Concussion Testing, DOT Drug Screening, a medication dispensary and many more services! At Satellite Med Urgent Care and Family Practice, we embrace a sincere commitment to quality patient care and have been serving the Cookeville community since 2006.
Telemedicine
Telemedicine
Telemedicine is using everyday devices to bring healthcare to you, on your terms. Click below to learn more about Satellite Med's telemedine program, powered by Intellectual Care
Texting
Texting
Now you can communicate with Satellite Med via text! Click below to learn more about this exciting new feature.
Patient Portal
Patient Portal
Access the Satellite Med Patient Portal to gain secure online access to your medical records, the ability to pay your bill online, set up payment plans, and securely communicate with your care team.
Online Bill Pay
Online Bill Pay
Quickly and securely pay your healthcare bill online. Click the link below to learn more.
Care Credit
Care Credit
Satellite Med is now partenered with Care Credit to bring healthcare to more people. Click the link below to learn more about the program and it's terms and how to sign up.
Onsite Services
Onsite Services
We have onsite lab services, many with quick turn around times. We also have an onsite digital x-ray and CT machine.
Medication Dispensary
Medication Dispensary
Satellite Med offers an onsite medication dispensary offering you a one-stop-shop for most of your medications.
Private Counseling
Private Counseling
Satellite Med now offers private counseling sessions with Pastoral Counselor Christina Green.

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Satellite Med is powered by :

GE Healthcare
GE Healthcare’s Centricity Practice Solution or CPS is the “One-for-All” system used by thousands of physicians in every specialty. Combining Electronic Health Records, Practice Management and Integrated add-ons specific to your specialty, CPS encompasses every aspect of the patient encounter.
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Vsee
VSee is a video conferencing software that lets users chat and collaborate online with multiple people at a time. It is loaded with useful features that make working remotely a breeze. Most importantly, it's an official HIPAA-compliant video chat and telehealth platform that is used by physicians in telemedicine.
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Orchard Lab Management
Orchard Software specializes in developing and supporting award-winning Laboratory Information Systems (LISs) that enhance clinical and pathology laboratory workflow, and support laboratory outreach and point-of-care testing (POCT).
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Avreo Radiology PACS
For healthcare organizations who want to ensure radiology is a team player within the overall healthcare discussion, Avreo provides EHR for Radiology to extend RIS, PACS, Dictation, Transcription, and Distribution functionality to excel in distributed reading environments and meaningfully communicate with enterprise healthcare systems.
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Solution Reach Patient Engagement
Solutionreach is the leader in providing patient relationship management solutions for healthcare providers. Utilizing text, email, voice, video, web, and social media tools, Solutionreach equips practices with "high-tech"​ solutions that don't sacrifice a "high-touch"​ personalization when communicating with patients.
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Twin Lakes Communications
Twin Lakes offers TV, Broadband, Phone and Security services for you and your family at affordable prices.
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Patient Education

Flu treatment and Prevention
New
Flu treatment and Prevention
The single best way to prevent seasonal flu is to get vaccinated each year, but good health habits like covering your cough and washing your hands often can help stop the spread of germs and prevent respiratory illnesses like the flu. Click below to learn more.
Impact Testing - Concussion Awareness
New
Impact Testing - Concussion Awareness
Although many people associate concussions with contact sports, such as football or soccer, a concussion can occur to anyone, of any age, in nearly any setting. Click below to read more.
DOT Physicals
New
DOT Physicals
Satellite Med is ready to meet your DOT health requirements. Click the link below to learn more.
Skin Cancer detection and prevention
New
Skin Cancer detection and prevention
May is Skin Cancer Awareness Month. ... About 90 percent of nonmelanoma skin cancers and 85 percent of melanoma cases are associated with exposure to ultraviolet radiation from the sun. By raising awareness of the dangers of unprotected exposure and encouraging sun-safe habits, we can change behaviors and save lives. Click below to learn more!
STD Awareness
New
STD Awareness
April is STD Awareness Month, an annual observance to raise public awareness about the impact of sexually transmitted diseases (STDs) on the lives of Americans and the importance of individuals discussing sexual health with their health care providers and if sexually active, their partners. Click below to learn more
In house counseling
New
In house counseling
Satellite Med now offers private counseling sessions with Pastoral Counselor Christina Green. Click the link below to learn more!
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Click below to see all Patient Education content.

Satellite Med is partnered with these local companies:

Our Crew

Dr James Cates MD
Dr James Cates MD Owner / Physician
Dr. James Cates, MD, is a Board-Certified physician with experience in emergency medicine, family practice, and orthopedics.
Connie Cates
Connie Cates Corporate Manager
Connie Cates is the corporate manager for Satellite Med.
McKenzie Raab
McKenzie Raab Office Manager
McKenzie Raab is the office Manager for Satellite Med